Morning Host: Craft Personal Guest Experiences

Marcus Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Room discounts

Discounts at Marcus properties"

Two for one movie theater coupons

Career growth opportunities

Paid time off

Flexible scheduling

Medical, dental, and vision insurance

401k with employer match

Job summary

Kimpton Hotel Monaco Pittsburgh seeks a friendly host to greet guests, manage reservations, and seat guests with gracious, informed service in our bustling restaurant. You will be the first point of contact, handling calls and walk-ins, and shaping the guest experience with warmth and personality.

This role requires multitasking, knowledge of the area, and a friendly, professional demeanor; weekend, night, and holiday availability is often needed.

Qualifications

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• Food Handler Certification (if applicable).
• Flexible schedule and are able to work weekends, nights, and holidays when needed.

Responsibilities

• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Skills

Customer service

Multitasking

Menu & allergy knowledge

POS system

Reservation system

Interpersonal skills

Flexibility (weekends/nights/holidays)

Tools

POS system

Reservation system

Job description

Kimpton Hotel Monaco Pittsburgh seeks a friendly host to greet guests, manage reservations, and seat guests with gracious, informed service in our bustling restaurant. You will be the first point of contact, handling calls and walk-ins, and shaping the guest experience with warmth and personality.

This role requires multitasking, knowledge of the area, and a friendly, professional demeanor; weekend, night, and holiday availability is often needed.