Moodle Support Specialist

ERT, Inc.; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Entarian is seeking a Moodle Support Specialist to troubleshoot LMS issues, manage ticket queues, and perform health checks under supervision. The role targets individuals with a strong interest in problem solving and learning new skills, and offers growth through SOP development and knowledge base updates.

Responsibilities include resolving registration and enrollment problems, escalating complex issues to Moodle engineers and project management, and monitoring ServiceNow while providing timely

Qualifications

• Bachelor's degree and 4+ years of relevant experience.
• Familiarity with ticketing systems; ServiceNow a plus.
• Basic understanding of web applications and Moodle admin willingness.
• Excellent written and verbal communication; able to document steps.

Responsibilities

• Investigate and resolve user issues such as registration and course enrollment.
• Document complex issues and escalate to Moodle engineers and PM.
• Monitor ServiceNow tickets and log updates.
• Provide timely updates and confirm resolution with users.
• Assist in developing SOPs and knowledge base articles.
• Perform daily LMS health checks and monitor basic performance.
• Shadow senior team members to grow LMS support skills.

Skills

Ticketing system

Web applications

Communication skills

SOP documentation

Detail-oriented

Learning mindset

Education

Bachelor's degree

Tools

ServiceNow

Moodle administration

Job description

Overview

We are looking for an eager and detail-oriented Moodle Support Specialist to support our Learning Management System (LMS) operations. This role is perfect for someone with a strong interest in technical support, problem solving, and learning new skills. The successful candidate will assist with troubleshooting, managing the ticket queue, escalating complex issues, and performing routine health checks under the guidance of senior team members.

Responsibilities

• Investigate and resolve common user issues such as registration, course enrollment problems, and basic configuration errors.
• Document and elevate complex issues to Moodle engineers and project manager, providing clear and accurate details.
• Monitor ServiceNow tickets, assign priorities, and ensure updates are logged regularly.
• Provide timely and professional updates to users, follow up to confirm resolution, and maintain a positive support experience.
• Assist in developing and updating SOPs and knowledge base articles for common issues and workflows.
• Perform and document daily LMS health checks (e.g., login functionality, key course access, basic system performance).
• Continuously develop LMS support skills by shadowing senior team members.

This is a full-time position.

Minimum Qualifications

• Bachelor's degree and 4 years of experience.
• Familiarity with any ticketing system (ServiceNow experience a plus).
• Basic understanding of web applications and willingness to learn Moodle administration.
• Strong communication and customer service skills.
• Ability to follow step-by-step SOPs and document work accurately.
• Detail-oriented, reliable, and eager to learn.
• Must be eligible to obtain a Department of Homeland Security EOD clearance (Requirements 1. US Citizenship, 2. Favorable Background Investigation).

Desired Qualifications

Clearance Preference:

• DHS EOD - 1st priority
• Any DHS badge + DoD Top Secret or Secret - 2nd choice
• DoD Secret or Top Secret + willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance - work can only begin once the clearance is fully adjudicated)

Equal Opportunity Statement

Entarian is an Equal Opportunity and Affluent Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.