Moodle LMS Support Specialist – Problem Solver

Entarian; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Entarian is seeking an eager Moodle Support Specialist to assist with LMS operations, troubleshooting, and routine health checks. You will manage the ticket queue, escalate complex issues, document steps, and collaborate with senior engineers and project managers to improve knowledge bases.

The role emphasizes strong communication, attention to detail, and the ability to follow SOPs. A DHS EOD clearance is required or preferred, with eligibility outlined in the job posting.

Qualifications

• Bachelor’s degree and 4 years of experience.
• Familiarity with a ticketing system (ServiceNow a plus).
• Basic understanding of web applications and willingness to learn Moodle administration.
• Strong communication and customer service skills.
• Ability to follow step-by-step SOPs and document work accurately.
• Detail-oriented, reliable, and eager to learn.
• Eligible to obtain DHS EOD clearance (US citizenship and background).

Responsibilities

• Investigate and resolve common user issues such as registration, course enrollment problems, and basic configuration errors.
• Document and escalate complex issues to Moodle engineers and project manager, providing clear and accurate details.
• Monitor ServiceNow tickets, assign priorities, and ensure updates are logged regularly.
• Provide timely and professional updates to users, follow up to confirm resolution, and maintain a positive support experience.
• Assist in developing and updating SOPs and knowledge base articles for common issues and workflows.
• Perform and document daily LMS health checks (e.g., login functionality, key course access, basic system performance).
• Continuously develop LMS support skills by shadowing senior team members.

Skills

Customer service

Communication

Detail-oriented

Willingness to learn

Education

Bachelor’s degree

Tools

ServiceNow

Job description

Entarian is seeking an eager Moodle Support Specialist to assist with LMS operations, troubleshooting, and routine health checks. You will manage the ticket queue, escalate complex issues, document steps, and collaborate with senior engineers and project managers to improve knowledge bases.

The role emphasizes strong communication, attention to detail, and the ability to follow SOPs. A DHS EOD clearance is required or preferred, with eligibility outlined in the job posting.