Moodle Support Specialist

Entarian; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Entarian is seeking an eager Moodle Support Specialist to assist with LMS operations, troubleshooting, and routine health checks. You will manage the ticket queue, escalate complex issues, document steps, and collaborate with senior engineers and project managers to improve knowledge bases.

The role emphasizes strong communication, attention to detail, and the ability to follow SOPs. A DHS EOD clearance is required or preferred, with eligibility outlined in the job posting.

Qualifications

• Bachelor’s degree and 4 years of experience.
• Familiarity with a ticketing system (ServiceNow a plus).
• Basic understanding of web applications and willingness to learn Moodle administration.
• Strong communication and customer service skills.
• Ability to follow step-by-step SOPs and document work accurately.
• Detail-oriented, reliable, and eager to learn.
• Eligible to obtain DHS EOD clearance (US citizenship and background).

Responsibilities

• Investigate and resolve common user issues such as registration, course enrollment problems, and basic configuration errors.
• Document and escalate complex issues to Moodle engineers and project manager, providing clear and accurate details.
• Monitor ServiceNow tickets, assign priorities, and ensure updates are logged regularly.
• Provide timely and professional updates to users, follow up to confirm resolution, and maintain a positive support experience.
• Assist in developing and updating SOPs and knowledge base articles for common issues and workflows.
• Perform and document daily LMS health checks (e.g., login functionality, key course access, basic system performance).
• Continuously develop LMS support skills by shadowing senior team members.

Skills

Customer service

Communication

Detail-oriented

Willingness to learn

Education

Bachelor’s degree

Tools

ServiceNow

Job description

We are looking for an eager and detail-oriented Moodle Support Specialist to support our Learning Management System (LMS) operations. This role is perfect for someone with a strong interest in technical support, problem solving, and learning new skills. The successful candidate will assist with troubleshooting, managing the ticket queue, escalating complex issues, and performing routine health checks under the guidance of senior team members.

Responsibilities

• Investigate and resolve common user issues such as registration, course enrollment problems, and basic configuration errors.
• Document and escalated complex issues to Moodle engineers and project manager, providing clear and accurate details.
• Monitor ServiceNow tickets, assign priorities, and ensure updates are logged regularly.
• Provide timely and professional updates to users, follow up to confirm resolution, and maintain a positive support experience.
• Assist in developing and updating SOPs and knowledge base articles for common issues and workflows.
• Perform and document daily LMS health checks (e.g., login functionality, key course access, basic system performance).
• Continuously develop LMS support skills by shadowing senior team members.

This is a full-time position.

Minimum Qualifications

• Bachelor’s degree and 4 years of experience.
• Familiarity with any ticketing system (ServiceNow experience a plus).
• Basic understanding of web applications and willingness to learn Moodle administration.
• Strong communication and customer service skills.
• Ability to follow step-by-step SOPs and document work accurately.
• Detail-oriented, reliable, and eager to learn.
• Must be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship, 2. Favorable Background Investigation)

Clearance Preference

• DHS EOD - 1st priority
• Any DHS badge + DoD Top Secret or Secret - 2nd choice
• DoD Secret or Top Secret + willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance – work can only begin once the clearance is fully adjudicated)

About Us

Formed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.

Entarian is an Equal Opportunity and Aff…