Monitoring & Billing Administrative Specialist

Western States Fire Protection Company; Englewood (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

FSA/HSA

401(k) Plan Matching up to 3%

Employee Stock Purchase Plan

Profit Sharing

Paid Time Off

Parental Leave

Paid Holidays

Tuition Reimbursement

Annual Discretionary Bonus

Employer Paid Life Insurance

Gym membership reimbursement

Job summary

Western States Fire Protection Company is seeking an organized Administrative/Monitoring Assistant to support the Fire Alarm and Monitoring division. You will help manage accounts, billing, and customer records, coordinating setup, changes, and cancellations while ensuring accuracy and timely communication with internal teams and external partners.

The role emphasizes attention to detail, confidentiality, and the ability to juggle multiple priorities in a fast-paced environment.

Qualifications

• One year of administrative, customer service, billing, or office experience preferred; entry-level candidates with strong organizational skills, computer proficiency, and the ability to learn quickly will be considered.
• Familiarity with recurring billing, account maintenance, collections, and customer record management is preferred.
• Strong computer skills and working knowledge of Microsoft Office and ERP systems.
• Ability to learn and accurately use monitoring, billing, customer relationship, and electronic document-management systems.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple priorities and deadlines.

Responsibilities

• Provide administrative support for the Monitoring and Fire Alarm division.
• Coordinate monitoring account setup, customer information updates, account transfers, additions, cancellations, and related documentation.
• Maintain accurate customer, site, contact, billing, and monitoring account information in approved business systems and electronic file structures.
• Coordinate with monitoring providers, third-party billing companies, branch personnel, and customers to resolve account, billing, and documentation issues.
• Process and track recurring monitoring invoices, service-related billing support, accounts receivable activity, credits, and account adjustments as assigned.
• Assist with collections follow-up and maintain records of customer communications, payment status, and outstanding account issues.
• Prepare, maintain, and distribute internal and external correspondence, customer notices, reports, agreements, and other required documentation.
• Maintain monitoring agreements, customer authorizations, licensing records, certificates, and other compliance-related documentation as required.
• Support reporting requirements by compiling accurate account, billing, receivable, and operational information for division leadership.
• Assist fire alarm sales, service, inspections, and field teams with administrative coordination, customer documentation, and back-office processes.
• Answer phones, respond to routine customer and internal inquiries, and route calls or requests to the appropriate team member.
• Maintain hard-copy and electronic files in accordance with company procedures and document-retention requirements.
• Identify administrative inefficiencies and recommend practical improvements to workflows, documentation, communication, and general office procedures.
• Complete special projects as required.
• Perform other duties as assigned.

Skills

Administrative experience

Billing knowledge

Microsoft Office

ERP systems

Attention to detail

Communications skills

Tools

ERP systems

Billing software

CRM systems

Job description

Western States Fire Protection Company is seeking an organized Administrative/Monitoring Assistant to support the Fire Alarm and Monitoring division. You will help manage accounts, billing, and customer records, coordinating setup, changes, and cancellations while ensuring accuracy and timely communication with internal teams and external partners.

The role emphasizes attention to detail, confidentiality, and the ability to juggle multiple priorities in a fast-paced environment.