Monitor - Phoenix Landing

RH Community Builders; Fresno (CA); On-site; USD 33,000 - 42,000; Full time

Job summary

Phoenix Landing is seeking a Monitor to oversee residents at a Fresno County shelter, ensuring safety, policy compliance, and orderly operations. The role involves engaging clients, passing out meals, and maintaining logs and notes for shift reports.

Responsibilities include conducting bag checks, de-escalation using crisis intervention techniques, and coordinating with security as needed. This on-site position emphasizes reliability and compassionate service delivery.

Qualifications

• Monitor residents to ensure compliance with program rules.
• Maintain safety, security, and sanitation of the facility.
• Engage with clients to create a welcoming environment.
• Complete shift reports and documentation.

Responsibilities

• Monitor facility 24 hours a day for safety and security.
• Conduct bag checks and searches to prevent contraband.
• Respond to emergencies using crisis intervention techniques.
• Coordinate with security contractor as needed.
• Answer inquiries from the public and route to staff.
• Maintain sign-in/out logs and records.
• Perform other duties as assigned.

Skills

Safety awareness

Crisis intervention

Client engagement

Documentation

Emergency response

Observational skills

Job description

Phoenix Landing is an innovative, low-barrier, service enhanced emergency shelter serving Fresno County. Phoenix Landing provides onsite mental health services, case management, peer support and housing navigation to support individuals who are experiencing homelessness.

Position Summary

The Monitor is responsible for monitoring the activities of residents of the shelter and to ensure compliance with program rules and expectations. The monitor is also responsible for ensuring the safety of residents and the security and sanitation of the program.

Essential Duties and Responsibilities

• Ensure a safe, secure, and efficient facility and program 24 hours a day.
• Ensures safety of residents and staff in all emergencies.
• Ensures residents’ compliance with program policies and rules.
• Engage with clients to create a welcoming environment.
• Pass out client meals and supplies.
• Prepare coffee for clients.
• Monitor grounds on an hourly basis for safety concerns.
• Conduct bag checks for all clients entering the facility in a safe manner and in accordance with program bag check policy.
• Check for contraband in facility through general observation, room or package/purse searches.
• Utilize crisis intervention techniques to assist with de-escalation of situations while prioritizing staff and client safety.
• Coordinate with Security Contractor for services on an as needed basis.
• Complete support documentation and daily shift reports.
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of Elevate Community Services.
• Maintain resident sign-in/out log as well as all other logbooks and records.
• Answer telephone and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public.
• Other relevant duties as assigned.