Monitor Villa

Elevate Community Services Inc; Fresno (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Elevate Community Services Inc in Fresno, CA seeks a Monitor to oversee shelter operations, ensure safety, and enforce program rules. You will engage residents, pass meals, and support daily activities while maintaining security and sanitation. Fluency in Spanish is preferred and a HS diploma or GED is required.

This role supports around-the-clock coverage in a community services setting. The position requires lifting light objects, standing for extended periods, and collaboration with staff to

Qualifications

• High School Diploma or GED or 1 year experience with homeless or at-risk population.
• Spanish speaking preferred.
• Ability to pass bag checks and maintain safety and security.

Responsibilities

• Maintain a safe, secure facility 24 hours a day.
• Ensure safety of residents and staff in emergencies.
• Ensure residents’ compliance with program policies and rules.
• Engage with clients to create a welcoming environment.
• Pass out meals and supplies to clients.
• Prepare coffee for clients.
• Monitor grounds hourly for safety.
• Conduct bag checks on entry per policy.
• Search for contraband as needed.
• Use crisis intervention to de-escalate situations while prioritizing safety.
• Coordinate with Security Contractor as needed.
• Complete daily shift reports and documentation.
• embody Elevate Community Services mission and goals.
• Maintain resident sign-in/out logs and other records.
• Answer calls and route inquiries to proper staff.

Skills

Communication

Crisis intervention

De-escalation

Spanish language

Education

High School Diploma or GED

Job description

Position Summary

The Monitor is responsible for monitoring the activities of residents of the shelter and to ensure compliance with program rules and expectations. He/she is also responsible for ensuring the safety of residents and the security and sanitation of the program.

Essential Duties and Responsibilities

• Ensure a safe, secure, and efficient facility and program 24 hours a day.
• Ensures safety of residents and staff in all emergencies.
• Ensures residents’ compliance with program policies and rules.
• Engage with clients to create a welcoming environment.
• Pass out client meals and supplies.
• Prepare coffee for clients.
• Monitor grounds on an hourly basis for safety concerns.
• Conduct bag checks for all clients entering the facility in a safe manner and in accordance with ECS bag check policy.
• Check for contraband in facility through general observation, room or package/purse searches
• Utilize crisis intervention techniques to assist with de-escalation of situations while prioritizing staff and client safety.
• Coordinate with Security Contractor for services on an as needed basis.
• Complete support documentation and daily shift reports
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of Elevate Community Services
• Maintain resident sign-in/out log as well as all other logbooks and records.
• Answer telephone and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public.
• Other relevant duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

The successful candidate with have a High School Diploma or GED equivalency or 1 year experience working with the homeless or other at-risk population. Spanish speaking, preferred.

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• The ability to safely operate a motor vehicle to transport oneself, others and program supplies as necessary. The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• The physical ability to move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment. The ability to operate office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.