Monday Solutions Architect- Job Code: 1784229753070

Coconut; United States; Remote; USD 20,000 - 33,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

Paid Time Off

US Holidays Off

Maternity & Paternity Leave

Comprehensive Healthcare

Life Insurance

Mental Health Support

Milestone Gifts & Birthday Treats

Exciting Team Experiences

Stay Connected

Job summary

Coconut is seeking a MondaySolutions Architect to join our remote-first team in the United States. You will design and optimize client workflows on monday.com, manage multiple client projects weekly, and act as the primary point of contact to ensure successful implementations.

Ideal candidates have 3+ years in project management or solution architecture, startup experience, and hands-on monday.com knowledge.

Qualifications

• Prior experience providing professional services to clients.
• Familiarity with customer success in tech or software fields.
• Hands-on Monday.com experience.

Responsibilities

• Collaborate with Implementation Managers to design and build client workflows on monday.com.
• Identify and eliminate inefficiencies and silos within client processes.
• Build strong client relationships and act as primary contact for projects.
• Provide excellent customer service through multiple channels.
• Research best practices and integrations to optimize workflows.

Skills

Project management

Solutions architecture

Client relationship management

Process improvement

Technical troubleshooting

Time management

Communication skills

Tools

monday.com

make.com

Zapier

Google Suite

Slack

Job description

At Coconut , we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for top talent to fill the role below:

Role: MondaySolutions Architect

Monthly Rate: $1800-3000

Availability: 40 hours/week

Time Zone: 9-6 PM EST

Experience Needed

Workflow Design and Building

• Collaborate with Implementation Managers to help manage and build 10+ monday.com clients per week.
• Identify and eliminate isolation, inefficiencies, redundancies, and work silos within client processes.
• Act as the primary point of contact and build strong client relationships.
• Excellent note-taking of each call, action item and follow-up

Customer Service and Training

• Provide excellent customer service through various channels, including email, video calls, and in-person meetings.

Subject Matter Expert

• Collaborate with Implementation Managers to design and build out clients' workflows on monday.com
• Research best practices among monday.com through apps marketplace, internal monday.com and external tools through third-party APIs

Process Improvement

• Collaborate with clients and the internal team to implement useful integrations and automations to optimize workflows.
• Assist clients in developing and refining their processes and procedures for maximum efficiency.
• Be process improvement-oriented to drive client success.

Technical Proficiency

• Be technically savvy and able to understand and troubleshoot technical issues.

Time Management

• Exhibit excellent time management skills to prioritize urgent and important tasks effectively.

Good to have

• Minimum of 3 years of hands-on experience as a Project Manager / Solutions Architect or in a similar role.
• At least 2 years of experience working in a startup environment, developing processes, and procedures, and building out teams.
• Minimum of 1 year of hands-on experience with monday.com.
• Proven problem-solving skills, with the ability to manage multiple projects simultaneously.
• Strong business acumen and understanding of business operations (e.g., HR, recruiting, marketing, sales, customer success).
• Excellent internal communication skills and a customer-oriented personality.
• Proficiency in Google Suite tools, including Google Sheets, Google Slides, and Google Doc.

Non-negotiable Requirements

• Prior experience in providing professional services to clients. Familiarity with customer success in a technology or software-related field.
• Prior experience with make.com or Zapier
• Prior experience with Monday.com

Industry/Tools Experience

• monday.com
• make.com
• G Suite
• Slack

We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community!

• Competitive Salary – We recognize your skills and experience with a great compensation package.
• 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
• Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
• US Holidays Off – Enjoy 12 paid US holidays throughout the year.
• Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
• Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
• Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.
• Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
• Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
• Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
• Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Some benefits may vary. Full details will be provided during the onboarding process.