Mokara | Valet Attendant

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Hotels & Resorts, including its Mokara Hotel & Spa property in San Antonio, seeks a Valet Attendant to warmly greet guests, park and retrieve vehicles, and ensure safe, courteous service. You will inspect vehicles, assist with bags, provide directions, and maintain clean, orderly garage operations in a fast-paced hotel setting.

Qualifications include being 21+, a valid TX driver license, excellent communication skills, and the ability to work under pressure.

Qualifications

• Must be 21 years of age.
• Must have a valid TX Driver License.
• Must be able to work well under pressure, in a fast-paced environment.
• Must have excellent communication skills.
• Prior cash handling experience preferred.

Responsibilities

• Greet guests upon arrival/departure in a prompt, courteous manner.
• Park or retrieve guest cars adhering to safety standards.
• Inspect guest cars for exterior or interior damage and notify supervisor.
• Ensure guests receive car tickets for identification and billing.
• Offer assistance (luggage, directions) and communicate guests' needs.
• Follow procedures when using hotel equipment.
• Maintain Safe and Clean guidelines, including masks and distancing.
• Monitor garage area for safety and report incidents as needed.
• Report accidents to supervisor and ensure guest notice of damage.
• Keep garage area clean and notify housekeeping of spills or trash.
• Complete parking garage forms and handle cash/credit procedures when required.
• Perform any other duties to support department operations.

Skills

Excellent communication skills

Job description

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only Forbes four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one where exceptional is included. The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Valet Attendant

Overview

To greet guests in a friendly and professional manner; park and return guests vehicles promptly, courteously, and safely.

Responsibilities

• Greet guests upon arrival/departure in a prompt, courteous, friendly and professional manner; offer a warm welcome to our hotel or bid a fond farewell by thanking them for staying with us.
• Inspect guest cars for visible exterior or interior damage; notify supervisor immediately.
• Park or retrieve guest cars in a prompt manner adhering to safety standards (driving slowly, blowing horn when approaching ramps, no cell phone usage, no usage of car audio).
• Ensure all guests receive car tickets to identify their vehicle and for correct billing.
• Offer assistance including luggage or providing directions such as to hotel lobby. Communicate to Guest Services specific guests needs.
• Follow procedures when utilizing hotel equipment (man lift, etc.).
• Always follow Safe and Clean guidelines such as wearing face masks and social distancing measures.
• Monitor garage area for safety conditions such as water spills, oil slicks, suspicious activity etc. Contact the Loss Prevention department if necessary.
• Report any accidents involving guests’ vehicles immediately to supervisor, Director of Rooms and Loss Prevention. Ensure guest is notified of damage prior to their departure.
• Maintain cleanliness of garage area such as keeping area clear of litter and notifying housekeeping of overflowing trashcans.
• Complete parking garage forms.
• Perform cash handling and credit card procedures when necessary.
• Perform any other duties related to the successful operations of the department as requested by management.
• Greet all guests is a courteous, friendly and professional manner.

Qualifications

• Must be 21 years of age
• Must have no more than 1 motor vehicle violation in the last recent 2 years
• Must have a valid TX Driver License
• Must be able to work well under pressure, in a fast-paced environment.
• Must have excellent communication skills.

Prior Cash Handling Experience Preferred.

• Excellent driving record.
• Ability to drive vehicles with automatic and with manual transmission.
• Strong customer service skills.
• Ability to understand and speak basic English in order to communicate with guests and co-workers.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer.

The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.