MOD Level III: Shift Leader & Operations Champion

Life Alive Café; Boston (MA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

70% meal discount and free/discounted烽

Health, dental, and vision coverage

Free Mental Health Support

Flexible schedule

Job summary

Life Alive Café is seeking an energetic Manager on Duty (MOD) Level III to lead shift execution, ensure compliance, and oversee financial reporting as a bridge to salaried management.

You will manage onboarding via UKG, schedule writing, labor forecasting, and real-time labor control, while handling purchasing and report reconciliation with strict safety standards. This role emphasizes hospitality and guest service.

Qualifications

• Demonstrated experience in customer service, staff management, and cafe operations.
• Successful completion and mastery of MOD Level I and Level II responsibilities.
• Completion and validation of the MOD Level III Training Plan.
• Ability to lift up to 50 lbs and work 9+ hours on your feet multiple days a week.

Responsibilities

• Shift Management & Execution: Perform all core MOD Level I and Level II shift-running responsibilities.
• Manage day-to-day café performance and make real-time service flow adjustments.
• Coach, delegate to, and motivate team members effectively.
• Administrative & Financial Ownership: Manage new hire onboarding paperwork through the UKG platform.
• Demonstrate end-to-end knowledge of schedule writing, including labor templates, forecasting, building schedules, and tracking labor.
• Manage the Imperial Dade account, executing end-to-end purchasing of paper goods.
• Oversee the purchase folder, manage invoice payments, and execute declining ledger entries.
• Validate and reconcile the Weekly Labor Report and actively manage real-time shift labor budgets.
• Maintain full awareness of all café catering orders, acting as the primary liaison.
• Drive daily sales targets, improve speed-of-service goals, and execute period-level inventory counts.
• Conduct advanced Cafe Food Safety validations beyond standard line checks.
• Ensure strict compliance with health, food safety, cleanliness, and general safety standards.
• Proactively identify operational challenges and implement solutions with guidance from the AGM/GM.
• Team & Guest Focus: Participate in team member 1-on-1 check-ins.
• Serve as an official witness to progressive coaching conversations and the issuance of Performance Support Notices (PSNs).
• Lead by example to deliver exceptional hospitality and resolve immediate guest concerns.
• Support onboarding and training initiatives for new team members.
• Area of Responsibility of PPC (People, Product & Cost Balancing)- full and complete understanding of Life Alive Operating Model

Skills

Customer service

Staff management

Cafe operations

Job description

Life Alive Café is seeking an energetic Manager on Duty (MOD) Level III to lead shift execution, ensure compliance, and oversee financial reporting as a bridge to salaried management.

You will manage onboarding via UKG, schedule writing, labor forecasting, and real-time labor control, while handling purchasing and report reconciliation with strict safety standards. This role emphasizes hospitality and guest service.