Mobility Dispatch & Customer Support Rep

Transdev; Norcross (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Transdev in Norcross, GA is seeking a Customer Service Representative to act as a liaison for our customers, providers, and client. The role emphasizes safety and service excellence.

This non-CBA position offers competitive pay starting at $17.00 per hour and a supportive work environment. Responsibilities include answering inquiries, understanding policies, documenting trip details, and meeting performance standards.

Qualifications

• High School Diploma, GED or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Skills

Customer service skills

Computer literacy

Telephone system proficiency

DOT drug testing awareness

Education

High School Diploma, GED or equivalent

Job description

Transdev in Norcross, GA is seeking a Customer Service Representative to act as a liaison for our customers, providers, and client. The role emphasizes safety and service excellence.

This non-CBA position offers competitive pay starting at $17.00 per hour and a supportive work environment. Responsibilities include answering inquiries, understanding policies, documenting trip details, and meeting performance standards.