Mobility Services Operations Lead

Denton County Transportation Authority; Town of Texas (WI); On-site; USD 100,000 - 150,000; Full time

Job summary

Denton County Transportation Authority (DCTA) seeks a senior manager to lead contracted Mobility as a Service (MaaS), microtransit and Paratransit programs in the Denton area, overseeing vendor performance, data-driven strategies, and regulatory compliance. This role may require travel to Lewisville offices as needed.

You will coordinate with executive leadership to develop innovative mobility solutions, manage eligibility processes, audits, and dashboards, and guide operational improvements

Qualifications

• Experience leading MaaS/paratransit or mobility programs.
• Strong contract administration and vendor oversight.
• Data-driven decision making and performance analytics.

Responsibilities

• Lead MaaS, Microtransit and ADA programs; strategic planning.
• Oversee contract administration, KPI reviews, and invoicing controls.
• Manage scheduling, dispatching, trip-booking, and customer-service platforms.

Skills

Leadership

Contract management

Data analysis

Stakeholder management

ADA knowledge

MaaS

Paratransit

Excel

Tools

Scheduling software

Dispatch software

Trip booking software

CRM software

Job description

Denton County Transportation Authority (DCTA) seeks a senior manager to lead contracted Mobility as a Service (MaaS), microtransit and Paratransit programs in the Denton area, overseeing vendor performance, data-driven strategies, and regulatory compliance. This role may require travel to Lewisville offices as needed.

You will coordinate with executive leadership to develop innovative mobility solutions, manage eligibility processes, audits, and dashboards, and guide operational improvements