Mobility-as-a-Service Operations Leader (Paratransit)

DeKalb Health; Lewisville, Northern (TX, KY); Hybrid; USD 77,000 - 112,000; Full time

Benefits offered by this job

Medical and Dental benefits paid by 1

Regional transit passes

Wellness program

Paid time off & holidays

Professional development opportunities

Job summary

DCTA is seeking a senior leader to guide contracted Mobility as a Service (MaaS) and ADA/paratransit programs, enhancing mobility options and service performance. You will manage contracts, supervise staff, and drive data-driven decisions that improve accessibility and operational outcomes.

The role requires extensive experience in transit operations, analytics, and vendor management, with a focus on innovation and regulatory compliance.

Qualifications

• Bachelor’s degree in Transportation, Business Administration, Public Administration, Operations Management, or related field.

Responsibilities

• Advise executive leadership on mobility strategy including ADA, MaaS, and paratransit programs.
• Develop service plans and data-driven recommendations grounded in analytics.
• Provide full-cycle contract administration and KPI oversight for multiple contracts.
• Prepare analytics dashboards and reports for senior leadership and boards.
• Oversee ADA eligibility and compliance activities and coordination with contractors.

Skills

Transit operations

ADA compliance

Contract management

Data analytics

MaaS / Microtransit

Financial oversight

Customer service

Project management

Vendor relations

Process improvement

Education

Bachelor’s degree in Transportation / Public Administration / Operations Management

Tools

Scheduling software

Data visualization tools

Excel

Job description

DCTA is seeking a senior leader to guide contracted Mobility as a Service (MaaS) and ADA/paratransit programs, enhancing mobility options and service performance. You will manage contracts, supervise staff, and drive data-driven decisions that improve accessibility and operational outcomes.

The role requires extensive experience in transit operations, analytics, and vendor management, with a focus on innovation and regulatory compliance.