Mobility Services Analyst – Tech Support Lead

Canadian Pacific Railway; Kansas City (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive benefits

Pension/retirement plan

Employee share purchase plan

Performance incentive plan

Annual fitness subsidy

Job summary

Canadian Pacific Railway seeks a Mobility Services Analyst to deliver seamless mobile support for North America. You will act as the primary contact for U.S. Mobility Services, combining technical and customer-focused service to resolve complex mobility challenges.

The role requires 2–3 years with Apple and Microsoft tech, experience with MDM platforms, and strong collaboration across cross-functional teams. On-call rotation and after-hours support may be required.

Qualifications

• University degree in computer science or IT, or equivalent experience.
• 2–3 years supporting Apple and Microsoft technologies (iOS, Windows, devices).
• 2–3 years administering MDM platforms such as Intune, MobileIron, JAMF, or Workspace ONE.
• 2–3 years managing mobile carrier services, with knowledge of wireless plans.
• Experience using ServiceNow for ITSM activities.
• Experience with Active Directory and enterprise IT operations.

Responsibilities

• Provide end-to-end mobility support and resolve incidents per SLAs.
• Administer mobile carrier services and provisioning in internal systems.
• Regularly audit mobility service plans to identify cost-saving opportunities.
• Offer backup support for Canadian Mobility Services and participate in on-call rotation.
• Manage mobility assets, inventory, and device lifecycle tracking.
• Collaborate with customers, carriers, and stakeholders to maintain service excellence.

Skills

Apple iOS

Windows 10+

MDM management

ServiceNow

Active Directory

Carrier services

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

Intune

MobileIron

JAMF

Workspace ONE

Job description

Canadian Pacific Railway seeks a Mobility Services Analyst to deliver seamless mobile support for North America. You will act as the primary contact for U.S. Mobility Services, combining technical and customer-focused service to resolve complex mobility challenges.

The role requires 2–3 years with Apple and Microsoft tech, experience with MDM platforms, and strong collaboration across cross-functional teams. On-call rotation and after-hours support may be required.