IT Analyst 16246

Seneca Resources Company, LLC; Vienna (VA); Hybrid; USD 55,104 - 61,992; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision coverage

401(k) retirement plans

Job summary

A staffing and consulting firm is seeking an IT Analyst to manage mobile devices, ensure security compliance, and support executive leadership. This hybrid role focuses on tools like Microsoft Intune and Apple Business Manager, ensuring high levels of service with technical expertise. Ideal candidates will demonstrate strong troubleshooting skills and experience in enterprise mobility management. The company offers competitive pay and comprehensive benefits, supporting your career growth while making meaningful connections with top organizations.

Qualifications

• Strong knowledge of mobile device management (MDM) tools.
• Experience conducting compliance audits and mobile security assessments.
• Ability to troubleshoot and solve problems on iOS devices.

Responsibilities

• Oversee mobile device lifecycle management and compliance.
• Provide executive support ensuring devices are secure and operational.
• Support enterprise mobility upgrade initiatives and process improvements.

Skills

Microsoft Intune

Apple Business Manager

Apple Configurator

Troubleshooting

Project Coordination

Customer Service

Education

Certifications in Microsoft Mobility & Security or Apple Device Management

Tools

ServiceNow

Job description

Position Title: IT Analyst

Location: Tysons, VA (Hybrid)

Clearance Requirements: None

Position Status: Contract to Hire

Pay Rate: $40 - $45 per hour

Position Description

We are seeking a skilled Mobile Analyst to support enterprise mobility operations and ensure secure, efficient management of mobile devices across the organization. In this role, you will oversee the complete mobile device lifecycle, ensure compliance with corporate security standards, and provide expert-level support across tools such as Microsoft Intune, Apple Business Manager, and Apple Configurator.

This role plays a critical part in maintaining a stable and secure mobile environment, supporting key business initiatives, and delivering high-quality, customer-focused assistance—including direct support for executive leadership. Ideal candidates excel in mobile device management (MDM), security compliance, troubleshooting, and cross-functional collaboration.

Responsibilities

• Configure, enroll, and manage mobile devices via Microsoft Intune, Apple Business Manager, and Apple Configurator.
• Support declarative device management and coordinate iOS update pilots.
• Release purchased devices from Apple Business Manager to maintain compliance and inventory accuracy.

Compliance & Security

• Monitor non‑compliant devices in Intune and remediate issues in alignment with corporate security policies.
• Conduct security audits, IMEI verification, and risk assessments for mobile assets.
• Manage lost/stolen device processes and ensure complete, accurate documentation.

Executive Support

• Provide high‑level, responsive, and professional mobility support to executive leadership.
• Ensure executive devices are configured securely, optimized for performance, and fully operational at all times.

Project Support

• Support enterprise‑wide mobility upgrade initiatives, including device shipments, ownership tracking, and pilot coordination.
• Contribute to mobility‑related projects, enhancements, and process improvements.

Administration & Reporting

• Review and route ServiceNow catalog requests and incident tickets for mobile services.
• Create monthly and quarterly compliance, inventory, and performance reports.

Technical Expertise & Training

• Offer guidance on mobile security tools, MFA setup/activation, and secure device usage practices.
• Stay current on Intune and Apple mobility updates; assist with training team members on new tools or processes.

Required Skills/Education

• Strong knowledge of Microsoft Intune, Apple Business Manager, and Apple Configurator.
• Experience with compliance audits, mobile security assessments, and enterprise mobility management.
• Familiarity with ServiceNow for ticket routing, catalog items, and asset tracking.
• Excellent troubleshooting, diagnostic, and problem‑solving skills for iOS and mobile platforms.
• Ability to coordinate multiple mobility projects and work collaboratively across teams.
• Strong communication skills with a commitment to exceptional customer service, especially for executive‑level support.

Preferred Qualifications

• Certifications preferred but not required: Microsoft Mobility & Security, Apple Device Management or ACMT.
• Experience supporting executive leadership in a corporate environment.
• Understanding of mobile security best practices and enterprise compliance frameworks.
• Strong stakeholder engagement with the ability to explain technical concepts to non‑technical users.
• Familiarity with mobile app deployment, VPN solutions such as GlobalProtect, and advanced iOS troubleshooting.

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.