Mobility Services Analyst – Apple & Windows MDM

Canadian Pacific Kansas City; Kansas City (MO); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Flexible benefits

Pension plan

Share purchase plan

Performance incentive plan

Annual fitness subsidy

Part-time studies program

Job summary

Canadian Pacific Kansas City (CPKC) is seeking a Mobility Services Analyst to join the Client Technology Services team in North America. You will deliver mobile support and solutions, acting as the U.S.

mobility expert and coordinating with carriers to optimize services. In this role you will resolve break/fix incidents, manage device lifecycles, administer MDM platforms, and collaborate with cross-functional teams to drive operational excellence and cost efficiency while ensuring security and

Qualifications

• Requires a University Degree (Computer Science, IT) or equivalent experience in large, complex systems.
• Railway industry experience is considered an asset.
• 2–3 years of experience with Apple and Microsoft technologies and device management.
• 2–3 years administering MDM platforms including policy management and compliance.
• 2–3 years managing mobile carrier services and related support processes.
• Experience with ServiceNow for incident and request management is preferred.
• Experience with Active Directory and enterprise IT operations.

Responsibilities

• Provide end-to-end mobility support, resolve incidents, and manage device refresh programs.
• Administer mobile carrier services and act as escalation point for US issues.
• Optimize mobility operations and costs through audits and reviews.
• Provide backup support for Canadian Mobility Services and on-call rotation.
• Oversee mobility assets, inventory, and depot operations.
• Engage with customers, carriers and stakeholders maintaining high professionalism.

Skills

MDM platforms

ServiceNow

Active Directory

Carrier management

iOS devices

Windows administration

Education

University degree in CS/IT

Related discipline

Tools

Intune

MobileIron

JAMF

Workspace ONE

Job description

Canadian Pacific Kansas City (CPKC) is seeking a Mobility Services Analyst to join the Client Technology Services team in North America. You will deliver mobile support and solutions, acting as the U.S.

mobility expert and coordinating with carriers to optimize services. In this role you will resolve break/fix incidents, manage device lifecycles, administer MDM platforms, and collaborate with cross-functional teams to drive operational excellence and cost efficiency while ensuring security and