Social (IT) Collaboration Administrator (Puerto Rico)

RTX; Santa Isabel (PR); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Parental leave

Flexible work schedules

Educational assistance

Backup care

Job summary

RTX Enterprise Services in Puerto Rico is seeking a detail‑oriented Social Collaboration Administrator to support and enhance our collaboration platform. You will bridge end users, stakeholders, and vendors to ensure governance and high user satisfaction.

The role emphasizes problem solving, fast pace, and improving processes; candidates should thrive in a remote setup while residing in Puerto Rico, with potential site travel as needed.

Qualifications

• University degree or equivalent with 2+ years of relevant experience.
• Experience with ServiceNow and ticketing systems.
• Experience with Power BI or similar reporting tools.

Responsibilities

• Manage and resolve customer requests and issues through ServiceNow.
• Engage with customers and stakeholders to understand needs and provide guidance.
• Develop and maintain Power BI reports and dashboards for platform usage and performance.
• Collaborate with external vendors to gather and manage requirements.
• Execute operations and governance for the collaboration platform.

Skills

ServiceNow

Power BI

Stakeholder mgmt

Communication

Education

University degree or equivalent

Tools

Igloo Software

SAAS tools

Job description

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

We are seeking a detail-oriented and proactive Social Collaboration Administrator to support and enhance our collaboration platform and services. This role serves as a key bridge between end users, internal stakeholders, and vendors- ensuring smooth operations, strong governance, and high-quality user experience. The ideal candidate thrives in a fast paced environment, enjoys problem solving, and is passionate about improving our collaboration platform and processes.

What You Will Do

• Manage and resolve customer requests and issues through ServiceNow, ensuring timely and effective support
• Engage directly with customers and stakeholders to understand needs, answer questions, and provide guidance on collaboration tools and processes
• Develop and maintain reports and dashboards using Power BI to provide insights into platform usage, performance, and trends
• Collaborate with external vendors to gather, refine, and manage requirements, ensuring alignment with business needs
• Execute tasks for operations and maintenance for the service closely following standard work.
• Execute and maintain governance processes for the collaboration platform, ensuring compliance with organizational standards and best practices
• Identify opportunities for process improvements and automation to contribute to enhancing overall platform efficiency and increased user satisfaction
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 2 years of prior relevant experience.
• Experience working with ticketing system such as ServiceNow
• Experience with Power Bi or similar reporting tools

Qualifications We Prefer

• Strong customer focused mindset
• Strong communication and stakeholder management skills
• lity to manage multiple priorities and work independently
• Strong organizational and problem solving skills
• Experience with Igloo Software
• Experience with ServiceNow
• Experience with SAAS tool
• Experience with vendor and managing requirements

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:

Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.