Mobility Operations & Reporting Analyst

Blackhornvc; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

OpenAI is seeking a Transportation Program Analyst to support our transportation ecosystem. You will manage backend platforms, ensure data integrity, and support compliant programs that improve the commuting experience for employees.

The role emphasizes operational reporting, cross-functional coordination with field and workplace teams, and handling sensitive issues with discretion and limited supervision.

Qualifications

• 2+ years of experience in operations, systems management, or mobility services.
• Familiarity with enterprise platforms.
• Intermediate Excel skills (Pivot Tables, VLOOKUP, simple modeling).
• Excellent organizational and documentation skills.
• Quick learner with high discretion, able to handle sensitive operational issues (e.g., parking equity, ride disputes, billing escalations) with professionalism and limited supervision.

Responsibilities

• Provide operational support across transportation and mobility systems, ensuring day-to-day functionality, accuracy, and alignment with program policies.
• Generate recurring ridership, parking, and usage reports (e.g., PPPM, occupancy dashboards)
• Monitor and triage inquiries submitted through internal support channels (email, Slack, JIRA, etc), escalating as needed to appropriate teams.
• Generate recurring utilization, ridership, parking, and usage reports
• Support documentation of operational workflows and partner playbooks
• Collaborate with field leads and workplace teams to ensure systems are functioning correctly

Skills

Operations experience

Enterprise platforms

Excel (Pivot Tables, VLOOKUP)

Documentation

Discretion

Quick learner

Tools

JIRA

Slack

Job description

OpenAI is seeking a Transportation Program Analyst to support our transportation ecosystem. You will manage backend platforms, ensure data integrity, and support compliant programs that improve the commuting experience for employees.

The role emphasizes operational reporting, cross-functional coordination with field and workplace teams, and handling sensitive issues with discretion and limited supervision.