Mobility Operations & Data Analyst

GreenLight.ai; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

OpenAI is seeking a Transportation Program Analyst to support a growing transportation ecosystem, managing backend platforms, ensuring data integrity, and supporting compliance for employee commuting. The role involves generating reports on ridership and parking, triaging inquiries via internal channels, and documenting workflows.

Collaboration with field leads and workplace teams ensures systems run smoothly.

Qualifications

• 2+ years of experience in operations, systems management, or mobility services.
• Familiarity with enterprise platforms.
• Intermediate Excel skills (Pivot Tables, VLOOKUP, simple modeling).
• Excellent organizational and documentation skills.
• Quick learner with high discretion, able to handle sensitive operational issues with limited supervision.

Responsibilities

• Provide operational support across transportation and mobility systems, ensuring day-to-day functionality, accuracy, and alignment with program policies.
• Generate recurring ridership, parking, and usage reports (e.g., PPPM, occupancy dashboards).
• Monitor and triage inquiries submitted through internal support channels (email, Slack, JIRA, etc), escalating as needed to appropriate teams.
• Generate recurring utilization, ridership, parking, and usage reports
• Support documentation of operational workflows and partner playbooks
• Collaborate with field leads and workplace teams to ensure systems are functioning correctly

Skills

Operations experience

Mobility services

Excel (Pivot Tables, VLOOKUP)

Documentation

Discretion handling sensitive issues

Tools

JIRA

Job description

OpenAI is seeking a Transportation Program Analyst to support a growing transportation ecosystem, managing backend platforms, ensuring data integrity, and supporting compliance for employee commuting. The role involves generating reports on ridership and parking, triaging inquiries via internal channels, and documenting workflows.

Collaboration with field leads and workplace teams ensures systems run smoothly.