Mobility Operations & Data Reporting Analyst

GreenLight Workforce Solutions Inc; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

OpenAI is seeking a Transportation Program Analyst to support our growing transportation ecosystem. You will manage backend platforms, ensure data integrity, and support compliance while improving the commuting experience for OpenAI employees in San Francisco.

Responsibilities include generating ridership, parking, and usage reports; triaging inquiries via email, Slack, and JIRA; documenting workflows; and collaborating with field leads to keep systems running smoothly.

Qualifications

• 2+ years of experience in operations, systems management, or mobility services.
• Familiarity with enterprise platforms.
• Intermediate Excel skills (Pivot Tables, VLOOKUP, simple modeling).
• Excellent organizational and documentation skills.
• Quick learner with high discretion, able to handle sensitive operational issues with professionalism and limited supervision.

Responsibilities

• Provide operational support across transportation and mobility systems, ensuring day-to-day functionality, accuracy, and alignment with program policies.
• Generate recurring ridership, parking, and usage reports (e.g., PPPM, occupancy dashboards).
• Monitor and triage inquiries submitted through internal support channels (email, Slack, JIRA, etc), escalating as needed to appropriate teams.
• Generate recurring utilization, ridership, parking, and usage reports.
• Support documentation of operational workflows and partner playbooks.
• Collaborate with field leads and workplace teams to ensure systems are functioning correctly.

Skills

Operations experience

Systems management

Mobility services

Organizational skills

Discretion

Quick learner

Tools

Excel

Slack

JIRA

Job description

OpenAI is seeking a Transportation Program Analyst to support our growing transportation ecosystem. You will manage backend platforms, ensure data integrity, and support compliance while improving the commuting experience for OpenAI employees in San Francisco.

Responsibilities include generating ridership, parking, and usage reports; triaging inquiries via email, Slack, and JIRA; documenting workflows; and collaborating with field leads to keep systems running smoothly.