Mobility Operations Lead: MaaS & Paratransit

DeKalb Health; Denton (TX); On-site; USD 77,000 - 112,000; Full time

Benefits offered by this job

Medical benefits

Transit passes

Wellness program

Job summary

DCTA is seeking a leader to manage contracted Mobility as a Service (MaaS) and Paratransit programs from Denton, Texas. Lead contract administration, vendor oversight, and data-driven strategy to improve accessibility and operational performance.

Responsibilities include overseeing eligibility, audits, and performance metrics, plus coordination with executives and contractors to drive service improvements and innovation in mobility solutions.

Qualifications

• Bachelor’s degree in Transportation, Business Administration, Public Administration, Operations Management, or a related field.
• Minimum of five (5) years of transit operations management and contract management.
• Valid Texas Driver’s License or ability to obtain upon hire.

Responsibilities

• Lead contract administration for multiple mobility service contracts.
• Oversee data analytics, dashboards, and reporting for leadership.
• Ensure ADA compliance and effective service delivery.

Skills

Public transit operations

Data analytics

Contract management

ADA compliance

Leadership

Education

Bachelor’s degree in Transportation, Business Administration, Public Administration, Operations Management, or related field

Tools

Excel

BI tools

Job description

DCTA is seeking a leader to manage contracted Mobility as a Service (MaaS) and Paratransit programs from Denton, Texas. Lead contract administration, vendor oversight, and data-driven strategy to improve accessibility and operational performance.

Responsibilities include overseeing eligibility, audits, and performance metrics, plus coordination with executives and contractors to drive service improvements and innovation in mobility solutions.