Mobility IT Support Specialist – Onsite Fort Worth

Apex Systems; Fort Worth (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K

HSA

EAP

Discount program

Training & certifications

Job summary

Everforth Apex is seeking an IT Support Specialist in Fort Worth, TX, onsite, with a flexible 7:00 AM–4:00 PM or 8:00 AM–5:00 PM schedule. This full-time contract role focuses on mobility and technology support for employees, including device deployments and service requests.

The ideal candidate has 1–2+ years in IT help desk roles, strong communication, and a customer-focused mindset. Experience with Microsoft Office apps is a plus; onboarding and ongoing training are available.

Qualifications

• 1-2+ years IT Help Desk or related IT support experience.
• Excellent written and verbal communication skills.
• Strong customer service mindset.
• Highly organized with strong attention to detail and documentation skills.
• Ability to manage multiple priorities and follow tasks through to completion.
• Independent while collaborating with a team.
• Experience with Microsoft Office applications including Outlook, Teams, Word, and Excel.

Responsibilities

• Serve as a primary point of contact for mobility and technology support requests.
• Coordinate mobile device deployments, replacements, upgrades, and troubleshooting activities.
• Work closely with end users, technical teams, vendors, and wireless carriers to ensure issues are resolved efficiently.
• Track and manage service requests, tickets, and assigned tasks through completion.
• Maintain accurate records, inventory information, and technical documentation.
• Assist with device lifecycle management, inventory audits, and data reconciliation efforts.
• Create and update process documentation, knowledge base articles, and operational procedures.
• Support ongoing initiatives focused on improving processes, service quality, and operational efficiency.
• Learn and support enterprise mobility technologies, mobile device management platforms, and carrier services.

Skills

Help Desk

Customer Service

Communication

Organization

Multitasking

Teamwork

MS Office

Job description

Everforth Apex is seeking an IT Support Specialist in Fort Worth, TX, onsite, with a flexible 7:00 AM–4:00 PM or 8:00 AM–5:00 PM schedule. This full-time contract role focuses on mobility and technology support for employees, including device deployments and service requests.

The ideal candidate has 1–2+ years in IT help desk roles, strong communication, and a customer-focused mindset. Experience with Microsoft Office apps is a plus; onboarding and ongoing training are available.