Mobility IT Specialist On-Site End-User Tech Support

Optomi; Nashville (TN); On-site; USD 40,000 - 54,000; Full time

Job summary

Optomi, in partnership with a premier client, seeks an Associate IT Specialist to join Mobility Services in Nashville. This on-site role provides hands-on support for mobile and end-user technology, including device provisioning, troubleshooting, and user support.

The candidate will help prepare technology environments for new facilities and maintain reliable IT services during expansion, collaborating with internal IT teams and end users.

Qualifications

• Experience providing IT support, device provisioning, or end-user technology support.
• Familiarity with mobile devices, endpoint technologies, and common hardware/software troubleshooting.
• Strong customer service and communication skills with the ability to work directly with end users.
• Ability to troubleshoot issues methodically and elevate more complex problems when appropriate.
• Comfortable working in a fast-paced environment with changing priorities.
• Strong organizational skills and attention to detail when provisioning and deploying technology.
• Associate's degree, technical training, or equivalent hands-on IT experience preferred.

Responsibilities

• Provision, configure, deploy, and troubleshoot mobile and end-user devices.
• Provide day-to-day Mobility Services support to end users and resolve hardware, software, and connectivity issues.
• Assist with technology readiness activities for newly acquired facilities, including device deployment and operational preparation.
• Coordinate with internal IT teams to ensure technology is ready to support new locations and users.
• Help maintain continuity of service and operational quality during periods of rapid organizational expansion.
• Track, document, and maintain device and support activities according to established processes.
• Identify recurring issues and opportunities to improve Mobility Services processes and user experience.
• Support the team as Mobility Services scales to meet the organization's growing enterprise footprint.

Skills

IT support

Device provisioning

End-user technology

Mobile devices

Endpoint technologies

Hardware troubleshooting

Software troubleshooting

Customer service

Communication skills

Organizational skills

Education

Associate's degree or technical training

Job description

Optomi, in partnership with a premier client, seeks an Associate IT Specialist to join Mobility Services in Nashville. This on-site role provides hands-on support for mobile and end-user technology, including device provisioning, troubleshooting, and user support.

The candidate will help prepare technology environments for new facilities and maintain reliable IT services during expansion, collaborating with internal IT teams and end users.