Concierge Tech Support for Mobility Solutions

Percepta LLC; Allen Park (MI); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Job summary

Percepta LLC is seeking a Concierge Customer Service Representative in Allen Park, Michigan. This role involves delivering exceptional service to support consumers with mobility challenges through innovative technology.

The ideal candidate should have 3–5 years of customer service experience, excellent communication skills, and a passion for technology. Benefits include health insurance, a 401(k) plan, paid time off, and more.

Qualifications

• 3–5 years of experience in customer service, training, public relations, sales, or marketing.
• A passion for exceptional customer service and technology.
• Savvy with the use of technology and social media.

Responsibilities

• Deliver an exceptional member experience in every interaction.
• Build strong relationships with members through empathetic support.
• Provide clear, insightful guidance and hands-on support.
• Proactively identify opportunities for improvement.

Skills

Excellent communication skills

Experience with social media

Customer service experience

Education

High school diploma

Associate or bachelor's degree

Job description

Percepta LLC is seeking a Concierge Customer Service Representative in Allen Park, Michigan. This role involves delivering exceptional service to support consumers with mobility challenges through innovative technology.

The ideal candidate should have 3–5 years of customer service experience, excellent communication skills, and a passion for technology. Benefits include health insurance, a 401(k) plan, paid time off, and more.