Onsite Customer Experience Pro — Mobility Tech Support

Percepta; Dearborn (MI); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Tuition Reimbursement

Employee Discount Program

Award-Winning Employee Rewards & Recognition

Job summary

Percepta is hiring a Customer Service Representative to join their team in Allen Park, Michigan. In this onsite role, you will provide exceptional support and guidance to customers, ensuring a positive experience through a modern technology-driven program.

The ideal candidate will have 3-5 years of customer service experience, excellent communication skills, and a passion for technology. Percepta offers competitive pay, comprehensive benefits, and a supportive work culture.

Qualifications

• 3–5 years of experience in customer service, training, or related fields.
• Passion for customer service and the automotive industry.
• Savvy with technology and current trends.

Responsibilities

• Deliver high-quality support to members.
• Provide guidance and expert advice.
• Diagnose and resolve issues efficiently.
• Collaborate with teams to troubleshoot complex problems.
• Investigate billing inquiries with care.
• Own the member experience and ensure effective resolution.
• Contribute to program improvements.

Skills

Customer service experience

Excellent communication skills

Technological savvy

Education

High school diploma

Associate or bachelor’s degree

Tools

Social media applications

Software proficiency

Job description

Percepta is hiring a Customer Service Representative to join their team in Allen Park, Michigan. In this onsite role, you will provide exceptional support and guidance to customers, ensuring a positive experience through a modern technology-driven program.

The ideal candidate will have 3-5 years of customer service experience, excellent communication skills, and a passion for technology. Percepta offers competitive pay, comprehensive benefits, and a supportive work culture.