Mobile Universal Banker & Customer Experience Specialist

M&T Bank; Union (NJ); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank in Union, New Jersey seeks a Branch Universal Banker who delivers exceptional service, educates customers on Consumer and Business Banking solutions, and supports daily branch operations.

You will greet customers, handle transactions, promote digital banking, identify needs, refer to partners, and uphold AML/KYC standards while contributing to a welcoming, efficient branch environment.

Qualifications

• High school diploma or GED is required.
• At least 1 year of proven retail sales, call center, customer service, or telesales experience.
• Ability to travel between branches as needed.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Educate customers and explain Consumer/Business Banking solutions and benefits.
• Engage customers to bank with us and promote digital capabilities.
• Explain loan application criteria at a high level.
• Handle servicing activities for Consumer/Business Banking relationships and identify sales opportunities.
• Follow the bank's sales process and provide customer-focused guidance.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Customer service

Teamwork

Digital literacy

Education

High school diploma

Job description

M&T Bank in Union, New Jersey seeks a Branch Universal Banker who delivers exceptional service, educates customers on Consumer and Business Banking solutions, and supports daily branch operations.

You will greet customers, handle transactions, promote digital banking, identify needs, refer to partners, and uphold AML/KYC standards while contributing to a welcoming, efficient branch environment.