Branch Banker: Sales, Service & Digital Banking

M&T Bank Corporation; Monroe (NJ); On-site; USD 31,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Volunteer time off

Job summary

M&T Bank in Monroe, NJ is hiring a Universal Banker to deliver exceptional branch service and drive sales for Consumer and Business Banking products. The role blends teller duties with proactive customer engagement in person and via digital channels.

You will educate customers on solutions, guide them through the bank's processes, and partner with specialists to meet broader financial needs while upholding AML/KYC requirements and compliance standards.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in retail sales, call center, customer service, or telesales.
• Strong verbal and interpersonal communication skills.
• Ability to handle difficult customer conversations and maintain professionalism.
• Well-organized with time management and prioritization abilities.
• Proficient with internet tools and standard software.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and explain features.
• Meet customer needs through sales, service and digital engagement.
• Handle teller responsibilities and complete customer transactions accurately.
• Log customer interactions and maintain compliant records.
• Promote digital capabilities and refer banking partners when appropriate.

Skills

Verbal communication

Interpersonal skills

Customer interaction

Time management

Prioritization

Work under pressure

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in Monroe, NJ is hiring a Universal Banker to deliver exceptional branch service and drive sales for Consumer and Business Banking products. The role blends teller duties with proactive customer engagement in person and via digital channels.

You will educate customers on solutions, guide them through the bank's processes, and partner with specialists to meet broader financial needs while upholding AML/KYC requirements and compliance standards.