Mobile Tech & Service Specialist (Training Paid)

T-MOBILE USA, Inc.; Hilo (HI); On-site; USD 28,240,800 - 30,376,080; Full time

Benefits offered by this job

Hourly training pay

Annualized incentive target of $18,000

Job summary

T-MOBILE USA, Inc. seeks a Mobile Associate in Hilo, Hawaii, to enhance customer experience by engaging with customers and meeting their technology and service needs. This role requires proficiency in customer service and sales, with a focus on using digital tools effectively.

The position offers a starting hourly pay of $20.50, with additional training compensation and incentive opportunities. A commitment to developing product knowledge and fostering customer loyalty is essential.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to demonstrate network coverage and product features.
• Complete required training on retail processes and wireless technology.
• Collaborate with colleagues to support seamless customer experience.

Skills

Change Agility

Communication

Customer Service

Sales

Engaging People

Multitasking

Customer Problem Solving

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. seeks a Mobile Associate in Hilo, Hawaii, to enhance customer experience by engaging with customers and meeting their technology and service needs. This role requires proficiency in customer service and sales, with a focus on using digital tools effectively.

The position offers a starting hourly pay of $20.50, with additional training compensation and incentive opportunities. A commitment to developing product knowledge and fostering customer loyalty is essential.