Mobile Tech & Service Sales Associate

T-MOBILE USA, Inc.; Waipahu (HI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Money coaching

Job summary

T-Mobile USA, Inc. is seeking a customer-focused Retail Associate in Hawaii to engage shoppers, demonstrate network options, and tailor technology and service solutions to individual needs, ensuring a positive, efficient shopping experience.

You will build product knowledge through training, use digital tools to explain plans and device features, and collaborate with teammates across channels to deliver exceptional service and foster customer loyalty.

Qualifications

• High School Diploma or GED is required.
• Experience in customer service and/or sales is preferred.
• Ability to learn retail processes and wireless technology quickly.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Digital Tools

Product Knowledge

Team Collaboration

Education

High School Diploma / GED

Job description

T-Mobile USA, Inc. is seeking a customer-focused Retail Associate in Hawaii to engage shoppers, demonstrate network options, and tailor technology and service solutions to individual needs, ensuring a positive, efficient shopping experience.

You will build product knowledge through training, use digital tools to explain plans and device features, and collaborate with teammates across channels to deliver exceptional service and foster customer loyalty.