Mobile Tech & Service Specialist (Stock Grants)

T-Mobile; Atlanta (GA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile in Atlanta, GA is hiring a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and support customers from browsing to purchase.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, contributing to customer satisfaction and loyalty while growing with a market-leading brand.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in Atlanta, GA is hiring a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and support customers from browsing to purchase.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, contributing to customer satisfaction and loyalty while growing with a market-leading brand.