Mobile Tech & Service Consultant

T-MOBILE USA, Inc.; Lacey (WA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee stock purchase plan

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking an energetic Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey, focusing on service plan recommendations and digital tools. You will develop skills in customer interaction, adapt to evolving technology, and contribute to customer satisfaction and loyalty as part of a collaborative team.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience (Retail)

Job description

T-Mobile USA, Inc. is seeking an energetic Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey, focusing on service plan recommendations and digital tools. You will develop skills in customer interaction, adapt to evolving technology, and contribute to customer satisfaction and loyalty as part of a collaborative team.