Mobile Tech Sales Pro — Training Pay + Stock Grants

T-Mobile US Inc.; Stevensville (MD); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a customer-focused associate to engage customers in-store, demonstrate technology and service options, and guide them through their shopping journey.

You will build product knowledge, use digital tools to explain plans and features, and complete training to stay current with retail processes and wireless tech innovations. A strong emphasis on customer satisfaction and teamwork drives success.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in retail preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a customer-focused associate to engage customers in-store, demonstrate technology and service options, and guide them through their shopping journey.

You will build product knowledge, use digital tools to explain plans and features, and complete training to stay current with retail processes and wireless tech innovations. A strong emphasis on customer satisfaction and teamwork drives success.