Mobile Solutions Specialist - Customer Engagement & Growth

T-MOBILE USA, Inc.; Daphne (AL); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Stock grants

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates for Store-in-Store roles to engage customers in a fast-paced retail environment. You will demonstrate value, educate on devices and services, and drive sales through consultative selling and strong product knowledge.

The role emphasizes customer service, relationship building, and teamwork across store leadership to ensure a seamless experience. Training is provided, with opportunities for incentives and stock grants.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment using digital tools.
• Identify customer needs and demonstrate value of T-Mobile products and services.
• Educate customers, perform solution-based selling, and support onboarding and Be Back processes.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates for Store-in-Store roles to engage customers in a fast-paced retail environment. You will demonstrate value, educate on devices and services, and drive sales through consultative selling and strong product knowledge.

The role emphasizes customer service, relationship building, and teamwork across store leadership to ensure a seamless experience. Training is provided, with opportunities for incentives and stock grants.