Mobile Service Technician

Truck Country; Appleton (WI); On-site; USD 48,000 - 72,000; Full time

Job summary

Truck Country is seeking a Mobile Service Technician to join our team in Wisconsin. This role brings your technical expertise directly to customers, diagnosing and repairing heavy-duty equipment at their sites to minimize downtime and keep operations moving.

You will travel to customer locations, troubleshoot mechanical, electrical, engine, driveline and ABS issues, perform routine maintenance, and document repairs. A valid driver's license and strong customer service are required.

Qualifications

• 2 years of heavy-duty truck/equipment or body shop technician experience
• Customer service or truck service customer relations experience
• Valid driver’s license with a good driving record/MVR
• Previous mobile/service truck experience preferred
• Experience with Procede or another heavy-duty truck DMS is a plus
• Computer skills, including Outlook, Word, Excel, and repair order processing
• Strong mechanical troubleshooting and diagnostic skills
• Professional demeanor and customer-focused approach
• Welding, cutting, and metal fabrication experience is helpful

Responsibilities

• Travel to customer and repair locations to diagnose and repair heavy-duty equipment
• Troubleshoot mechanical, electrical, engine, driveline, and ABS-related issues
• Perform routine maintenance inspections, including brake, wheel bearing, electrical, and air systems
• Repair, recondition, and replace components as needed
• Use computer-based diagnostic software, wiring schematics, hand tools, and precision measuring equipment
• Perform trailer repairs, including cutting, welding, and metal fabrication when needed
• Complete repairs efficiently while maintaining a high level of customer service
• Maintain accurate repair orders and documentation
• Perform other related duties as assigned

Skills

Heavy-duty truck equipment

Troubleshooting

Customer service

Computer skills (Outlook/Word/Excel)

Welding/cutting fabrication

Education

High school diploma or equivalent

Technical or associate degree

Tools

Procede or heavy-duty truck DMS

Job description

2401 Progress Way Kaukauna, WI 54130

We are looking for a Mobile Service Technician to join our team! This role brings your technical expertise directly to customers, helping diagnose and repair heavy-duty equipment while minimizing downtime and keeping their operations moving.

What You’ll Do

• Travel to customer and repair locations to diagnose and repair heavy-duty equipment
• Troubleshoot mechanical, electrical, engine, driveline, and ABS-related issues
• Perform routine maintenance inspections, including brake, wheel bearing, electrical, and air systems
• Repair, recondition, and replace components as needed
• Use computer-based diagnostic software, wiring schematics, hand tools, and precision measuring equipment
• Perform trailer repairs, including cutting, welding, and metal fabrication when needed
• Complete repairs efficiently while maintaining a high level of customer service
• Maintain accurate repair orders and documentation
• Perform other related duties as assigned

What We’re Looking For

• High school diploma or equivalent required; technical or associate degree preferred
• At least 2 years of heavy-duty truck/equipment or body shop technician experience
• Customer service or truck service customer relations experience
• Valid driver’s license with a good driving record/MVR
• Previous mobile/service truck experience preferred
• Experience with Procede or another heavy-duty truck DMS is a plus
• Computer skills, including Outlook, Word, Excel, and repair order processing
• Strong mechanical troubleshooting and diagnostic skills
• Professional demeanor and customer-focused approach
• Welding, cutting, and metal fabrication experience is helpful

Why This Role?

If you enjoy solving problems, working independently, and putting your technical skills to work in the field, this is an opportunity to make a direct impact on our customers. You’ll help keep equipment operating and businesses moving by providing service where it’s needed most.

Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the United States, serving customers across Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 70 years, Truck Country / Stoops has provided new and used medium- and heavy-duty trucks, expert service, a comprehensive parts inventory, and convenient financing solutions.

McCoy Group, Inc.and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.