Service Advisor

Truck Country; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Truck Country in Germantown, WI is seeking a Service Advisor to schedule repairs, communicate repair recommendations to customers, and manage relationships while supporting shop productivity.

You will collaborate with technicians and management, review repair orders, coordinate parts and scheduling, and strive to deliver outstanding customer experiences in a fast-paced dealership environment.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize in a busy environment.
• Leadership mindset with strong problem-solving abilities.
• Team-oriented attitude and commitment to customer satisfaction.
• Previous service, automotive, diesel, or dealership experience preferred.

Responsibilities

• Schedule and coordinate repair work.
• Communicate with customers throughout the repair process.
• Review and close repair orders.
• Coordinate parts availability and service scheduling.
• Support service department operations and team success.

Skills

Communication

Multitasking

Leadership mindset

Teamwork

Automotive/service experience

Job description

N128W21795 Holy Hill Rd. Germantown, WI 53076

In this role,you’llschedule service appointments, communicate repair recommendations, manage customer relationships, and help keep our service departmentoperatingefficiently.You’llwork closely with technicians,foremen, and management to deliver exceptional customer service while driving shop productivity and profitability.

WhatYou’llBring:

• Strong communicationand customer service skills
• Ability to multitask and prioritize in a busy environment
• Leadership mindset with strong problem-solving abilities
• Team-oriented attitude and commitment to customer satisfaction
• Previousservice, automotive, diesel, or dealership experience preferred

WhatYou’llDo:

• Schedule and coordinate repair work
• Communicate with customers throughout the repair process
• Review and close repair orders
• Coordinate parts availability and service scheduling
• Support service department operations and team success

Ifyou’reorganized, motivated, and passionate about delivering outstanding customer experiences,we’dlove to hear from you!

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the United States, serving customers across Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 70 years, Truck Country® / Stoops has provided new and used medium- and heavy-duty trucks, expert service, a comprehensive parts inventory, and convenient financing solutions.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy Group, Inc., a family-owned organization founded in 1958 by Robert McCoy in Shullsburg, Wisconsin. Today, the company continues to operate under the leadership of the McCoy family.

McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.