Mobile Service Technician

Truck Country; Lima (OH); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

Job summary

Truck Country is seeking a Mobile Service Technician to provide dealership-level repairs on Freightliner and partner-brand products at customer sites. This is an on-site, full-time position not a roadside role, with a company truck and tools provided for the job.

You will perform diagnostics, repairs, and preventative maintenance, document work, and communicate clearly with customers and service staff while upholding dealership standards of safety and quality. CDL preferred but not required.

Qualifications

• Customer-facing role requiring clear communication with customers and staff.
• Ability to work independently with minimal supervision.
• Proficiency with diagnostic software and basic computer use.

Responsibilities

• Perform diagnostics, repairs, and preventive maintenance at customer sites.
• Deliver dealership-level service outside traditional shop environment.
• Communicate clearly and professionally with customers and service staff.
• Work safely in varying indoor and outdoor conditions.
• Accurately document work performed and parts used.
• Must be proficient with computers and diagnostic software.

Skills

Customer service

Independent worker

Diagnostics

Communication

Tools

Diagnostic software

Computer skills

Job description

Mobile Service Technician – Freightliner Dealer Support

The Mobile Service Technician is responsible for performing repair and maintenance work on Freightliner and partner-brand products at customer locations. This position provides dealership-level service on-site and is not a roadside or emergency response role. The techs are provided with a company phone, laptop, and service truck. Tech must supply their own basic tools; specialized tooling is provided by the dealer. Technicians in this role work in both indoor and outdoor environments and are expected to operate independently while maintaining dealership standards for quality, safety, and professionalism. As a customer-facing role, Mobile Service Technicians are expected to build and maintain strong working relationships with customers and represent Stoops in a positive, professional manner always.

This role is ideal for technicians who value independence, accountability, customer interaction, and professional growth within a dealership-supported mobile service environment.

This is a full-time position and you should expect to work minimum 40 hours per week. Pay range for this position is $30-$45 hourly based on experience and certifications.

This position supports Freightliner, Western Star, Autocar, and related components including Cummins, Detroit, and other manufacturer products offered by the dealership.

Key Expectations:

• Perform diagnostics, repairs, and preventative maintenance at customer sites.
• Deliver quality dealership service outside the traditional shop environment.
• Communicate clearly and professionally with customers and service staff.
• Work safely and effectively in varying indoor and outdoor conditions.
• Accurately document work performed and parts used.
• Must be proficient with computers and diagnostic software.

Qualifications & Training:

• Manufacturer certifications are preferred for Freightliner, Western Star, Autocar, Cummins, Detroit, and related systems.
  • Candidates without current certifications are still encouraged to apply — Stoops provides the opportunity for technicians to become certified on the equipment we sell.

• CDL is preferred but not required.
• Locally valid driver’s license.
• Clear motor vehicle record.
• Must be 21 years of age or older.
• Must be able to work with little to no supervision.
• Effective customer service skills, self-motivated, and responsible with strong work ethic.

Truck Country® / Stoops Freightliner-Western Star Offers:

• Competitive Salary
• Comprehensive Benefit Package
• 401K Plan with Company Match

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.