Service Foreman

Truck Country; North Chicago (IL); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Truck Country is seeking a hands-on Service Foreman to lead our technician team and drive a high-performing service department in a fast-paced diesel shop environment.

The role focuses on developing technicians, improving efficiency, and delivering exceptional customer service, with on-site leadership responsibilities and opportunities for growth within a growing dealership network.

Competenze

• Leadership experience in a shop setting.
• Strong communication skills, written and verbal.
• Detail-oriented with solid organizational skills.
• Ability to supervise technicians and manage shifts.
• Interpret repair orders, safety rules, and technical documents.

Mansioni

• Supervise and support Service Technicians on your assigned shift.
• Assist with diagnostics and road testing as needed.
• Review repair orders daily for accuracy, quality, and efficiency.
• Maintain technician efficiency at 96% or better while minimizing comebacks.
• Partner with the Service Manager on technician development, training, and performance evaluations.
• Mentor new technicians and support onboarding efforts.
• Help drive department profitability and meet annual business plan goals.
• Maintain a safe, clean, and organized shop environment.

Conoscenze

Leadership experience

Communication skills

Detail-oriented

Organizational skills

Shop supervision

Formazione

Technical school certificate

Strumenti

Diesel diagnostic tools

Descrizione del lavoro

205 Metrix Dr. Hampshire, IL 60140

Truck Country is looking for a hands-on Service Foreman to lead our technician team and help drive a high-performing, profitable service department. This role is ideal for a strong technician leader who thrives in a fast-paced shop environment and is ready to take the next step in leadership.

Ifyou’repassionate about developing technicians, improving efficiency, and delivering exceptional customer service — we want to talk to you.

WhatYou’llDo:

• Supervise and support Service Technicians on your assigned shift
• Assistwith diagnostics and road testing as needed
• Review repair orders daily to ensure accuracy, quality, and efficiency
• Maintain technician efficiency at 96% or better while minimizing comebacks
• Partner with the Service Manager on technician development, training, and performance evaluations
• Mentor new technicians and support onboarding efforts
• Help drive department profitability and meet annual business plan goals
• Maintain a safe, clean, and organized shop environment

This position assumes full-service department leadership in the absence of the Service Manager.

WhatWe’reLooking For:

• Valid CDL(preferred)
• Technical school certificate and/or related diesel service experience
• Proven leadership or supervisory experience in a shop environment
• Ability to interpret repair orders, safety rules, and technical documents
• Solid communication skills — both written and verbal
• Detail-oriented with strong organizational skills

Work Environment

This is a hands-on leadership role in a working diesel shop environment.You’llbe around heavy equipment, moving mechanical parts, noise, and shop conditions daily. Regular on-site presence isrequired.

At Truck Country, we invest in our people.You’llhave the opportunity to:

• Lead a skilled technician team
• Influence department performance and growth
• Develop future leaders
• Participateinmanufacturertraining
• Build a long-term leadership career within a growing dealership network

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.