Mobile Service Solution Specialist

MSX International; Culver City (CA); Remote; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Specialist/Launch Trainer to enhance dealership performance and drive growth. In this role, you will be the primary contact for Mobile Service, facilitating training, strategic planning, and operational assessments. Your expertise will ensure dealers are well-prepared to launch and sustain Mobile Service operations effectively. This exciting opportunity involves significant travel, providing you with the chance to engage with diverse audiences and make a tangible impact in the field. If you're a motivated self-starter with a passion for customer service and operational excellence, this role could be your next career milestone.

Qualifications

• Highly motivated self-starter with excellent customer relationship skills.
• Ability to adapt to different locations and engage with various audiences.
• Proficient in PC applications and data analysis.

Responsibilities

• Be the subject matter expert for Mobile Service for assigned dealers.
• Conduct launch events and train Mobile Service Technicians.
• Develop action plans to exceed program goals focusing on service processes.

Skills

Customer Relationship Skills

Communication Skills

Facilitation Skills

Data Analysis

Adaptability

Education

High School Diploma

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Internet Explorer

Job description

Job Description

MSX International is seeking dynamic individuals to join our team. As an Operations Specialist/Launch Trainer, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth.

What Your Day-to- Day Responsibilities Include:

As the Mobile Service Operations Specialist/Launch Trainer, you will:

• Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers.

• Understand how Mobile Service vehicle’s function and train technicians on their features.

• Facilitate kick-off and strategic planning sessions with dealers to create business plans for success.

• Ensure dealers are ready to launch vans promptly upon arrival.

• Conduct launch events, aligning on business goals and training Mobile Service Technicians.

• Plan and execute tailored onsite sustainment meetings focused on Mobile Service business development.

• Develop action plans to exceed program goals, focusing on service processes.

• Share best practices and key success drivers with dealers.

• Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences.

• Create visit summaries and action plans for stakeholders.

Qualifications:
Qualifications

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:

• Minimum of High School diploma or equivalent experience.

• Willingness to travel daily for work.

• Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer).

• Proficiency in communication and relationship-building.

• Have OEM dealer contact experience (a plus).

• Successfully managed assigned territories or regions.

• Possess excellent verbal and written communication skills.

• Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, and Internet Explorer).

• Can leverage relationships to identify and sell the business case for change.

• Analyze data from dealer financials and operational assessments to establish action plans.

• Ability to lift and carry up to 40lbs.

• Ability to access and climb in & out of the Mobile Service Van during Mobile Service Trainings.

• Ability to stand or walk on hard surfaces for up to 2hrs at a time without breaks.

• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI.

• Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.

Additional Information

• 85% Travel required Weekly.

• Overnight travel required.

• Have ability to equally accommodate working from home office or remote location.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.