Mobile Service Solution Specialist - Atlanta, GA

MSX International Inc.; Georgia (VT); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Mobile Service Solutions Specialist to enhance dealership performance through the Ford/MSX International Mobile Service Program. In this exciting role, you will be the primary contact for dealers, ensuring they are equipped for success with Mobile Service vehicles. Your responsibilities will include training technicians, facilitating strategic planning sessions, and developing tailored action plans to drive growth. This position offers a dynamic work environment with significant travel opportunities, allowing you to engage with various stakeholders and make a tangible impact on dealership operations. If you thrive in a fast-paced, field-based role and have a passion for customer service, this is the perfect opportunity for you.

Qualifications

• Excellent customer relationship and communication skills required.
• Proficiency in Microsoft Office applications is essential.

Responsibilities

• Serve as the primary contact for Mobile Service for assigned dealers.
• Conduct training sessions and develop action plans for program success.

Skills

Customer Relationship Management

Communication Skills

Facilitation Skills

Data Analysis

Adaptability

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Internet Explorer

Job description

Location: GA, US

Date: Feb 12, 2025

Title: Mobile Service Solutions Specialist

Location: Atlanta, GA US

Job Type: Full-time with Benefits

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

MSX International is seeking dynamic individuals to join our team. As a Mobile Service Solutions Specialist, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth.

What Your Day-to-Day Responsibilities Include:

As the Mobile Service Solutions Specialist, you will:

1. Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers.
2. Understand how Mobile Service vehicles function and train technicians on their features.
3. Facilitate kick-off and strategic planning sessions with dealers to create business plans for success.
4. Ensure dealers are ready to launch vans promptly upon arrival.
5. Conduct launch events, aligning on business goals and training Mobile Service Technicians.
6. Plan and execute tailored onsite sustainment meetings.
7. Develop action plans to exceed program goals, focusing on service processes.
8. Share best practices and key success drivers with dealers.
9. Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences.
10. Create visit summaries and action plans for stakeholders.

What You Bring:

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that include:

• Minimum of High School diploma or equivalent experience.

Willingness to travel daily for work.

Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer).

Proficiency in communication and relationship-building.

Successfully managed assigned territories or regions.

Possess excellent verbal and written communication skills.

Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, and Internet Explorer).

Can leverage relationships to identify and sell the business case for change.

Analyze data from dealer financials and operational assessments to establish action plans.

Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI.

Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.

WORK ENVIRONMENT:

85% Travel required Weekly.

Ability to accommodate working from home office or remote location.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.