Mobile Service Solution Specialist

MSX International; Kansas City (MO); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player in automotive solutions is seeking dynamic Operations Specialists to enhance dealership performance through the Ford/MSX International Mobile Service Program. This role involves training technicians, facilitating strategic sessions, and ensuring successful program launches. With a focus on customer satisfaction and operational excellence, you will work in a collaborative environment that values your contributions. If you thrive in fast-paced settings and are passionate about driving growth, this opportunity is perfect for you.

Qualifications

• Excellent customer relationship, communication, and facilitation skills.
• Proven ability to manage territories or regions.

Responsibilities

• Be the subject matter expert for Mobile Service-related matters.
• Conduct launch events and train technicians on vehicle features.
• Monitor and motivate dealership Mobile Service personnel.

Skills

Customer Relationship Management

Communication Skills

Facilitation Skills

Data Analysis

Territory Management

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

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Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and managing their operations across Customer Experience, Repair Optimization, Learning, and Insights. Our focus is on helping our clients generate more value for their customers. With over 5,000 employees in more than 80 countries, we provide industry-leading expertise and cutting-edge technology solutions to increase revenue, reduce costs, and improve customer satisfaction. Our goal is to help our customers reach their full potential and excel as their global partner of choice.

Job Description

MSX International is seeking dynamic individuals to join our team as Operations Specialists/Launch Trainers. You will play a crucial role in delivering, installing, and sustaining the Ford/MSX International Mobile Service Program to improve dealership performance and drive growth.

Responsibilities

1. Be the subject matter expert and primary contact for all Mobile Service-related matters for your assigned dealers.
2. Understand Mobile Service vehicle functions and train technicians on their features.
3. Facilitate kick-off and strategic planning sessions with dealers to create success plans.
4. Ensure dealers are ready to launch vans promptly.
5. Conduct launch events, aligning on goals and training technicians.
6. Plan and execute onsite sustainment meetings for business development.
7. Develop action plans to exceed program goals, focusing on service processes.
8. Share best practices and success drivers with dealers.
9. Monitor and motivate dealership Mobile Service personnel to ensure excellent customer experiences.
10. Create visit summaries and action plans for stakeholders.

Qualifications

Qualified candidates should be highly motivated, with excellent customer relationship, communication, and facilitation skills, and comfortable working in the field with minimal supervision. Requirements include:

• High School diploma or equivalent.
• Willingness to travel daily.
• Ability to adapt to different locations and audiences.
• Experience with OEM dealer contacts is a plus.
• Proven ability to manage territories or regions.
• Excellent communication skills.
• Proficiency in Microsoft Office applications.
• Ability to analyze data and establish action plans.
• Physical ability to lift up to 40 lbs and access mobile service vans.
• Ability to stand or walk for extended periods.
• Ability to influence and train service personnel.

Additional Information

• 85% travel weekly, including overnight stays.
• Remote work capability.

MSX International is an Equal Opportunity Employer committed to diversity. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, age, or other protected characteristics.