Mobile Service Scheduler & Dispatch Lead

Holler Ford; Florida; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) & Matching

Health Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

Paid Time Off

Referral Program

Associate Discount

Job summary

Holler Ford, part of Holler-Classic Family of Dealerships, seeks a Mobile Service Coordinator to manage Ford Mobile Service appointments and traveler logistics. You will be the primary contact between customers, mobile technicians and the dealership, ensuring timely communications and precise service execution.

You will verify requests, optimize routes, and maintain schedules, while coordinating with advisors and parts staff to deliver high-quality in-home or on-site service.

Qualifications

• High school diploma or equivalent; associate degree or automotive-related education preferred.
• Previous experience in a dealership service department, dispatching or customer service role is highly desirable.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with dealership management systems (e.g., CDK, Reynolds & Reynolds) and scheduling tools.

Responsibilities

• Schedule and coordinate mobile service appointments based on customer needs, technician availability, and location logistics.
• Serve as the primary liaison between customers and mobile service technicians, providing clear and timely communication.
• Verify and confirm service requests, vehicle information, warranty status, and required parts or tools.
• Optimize technician routes to ensure efficient service coverage and reduce downtime or travel time.
• Maintain daily schedules and calendars for mobile technicians and proactively address delays or cancellations.
• Track and manage inventory for mobile units, ensuring necessary parts and equipment are available for scheduled jobs.
• Assist with customer follow-up, satisfaction surveys and feedback collection to ensure a high-quality service experience.
• Ensure compliance with Ford Motor Company’s Mobile Service Program guidelines and dealership policies.
• Collaborate with service advisors, parts department and service manager to streamline workflow and customer satisfaction.
• Maintain accurate records of service appointments, completed jobs and customer communications using the dealership management system (DMS) and FordPass platform (if applicable).
• Any other duties assigned by Management

Skills

Organizational skills

Multitasking

Communication skills

Valid driver’s license

Education

High school diploma or equivalent

Tools

CDK

Reynolds & Reynolds

Scheduling tools

Job description

Holler Ford, part of Holler-Classic Family of Dealerships, seeks a Mobile Service Coordinator to manage Ford Mobile Service appointments and traveler logistics. You will be the primary contact between customers, mobile technicians and the dealership, ensuring timely communications and precise service execution.

You will verify requests, optimize routes, and maintain schedules, while coordinating with advisors and parts staff to deliver high-quality in-home or on-site service.