Mobile Service Growth Coordinator

Maplecrest-Ford; Mendham (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Full-time position

Paid time off

Health benefits

Employee discounts

Paid training

Advancement opportunities

Stable automotive dealership

Job summary

Maplecrest-Ford is seeking a Mobile Service Coordinator / Service BDC Representative to support the Service Department by handling inbound and outbound calls, scheduling Mobile Service appointments, and coordinating technician routes. The role focuses on keeping technicians productive and delivering a convenient service experience for customers.

You will manage customer communications, confirm appointments, and identify opportunities to grow the Mobile Service program while maintaining accurate

Qualifications

• Excellent telephone and communication skills.
• Comfortable on the phone and engaging with customers.
• Strong organizational and follow-up abilities.

Responsibilities

• Answer inbound service and Mobile Service calls.
• Schedule and coordinate Mobile Service appointments.
• Coordinate Mobile Service technician schedules and routes.
• Follow up after visits to ensure satisfaction.

Skills

Customer service

Phone skills

Appointment scheduling

Multitasking

Job description

Maplecrest-Ford is seeking a Mobile Service Coordinator / Service BDC Representative to support the Service Department by handling inbound and outbound calls, scheduling Mobile Service appointments, and coordinating technician routes. The role focuses on keeping technicians productive and delivering a convenient service experience for customers.

You will manage customer communications, confirm appointments, and identify opportunities to grow the Mobile Service program while maintaining accurate