Mobile Service Lead & Dispatcher (No Weekends)

Utility Keystone; Manheim (PA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Profit sharing

Bonus potential

Paid time off

Medical, dental & vision

401K match

Safety glasses & work boot program

No weekends

Job summary

Utility Keystone in Manheim, PA is seeking a Mobile Service Coordinator to oversee daily operations, dispatch technicians, and act as second in command to the Mobile Service Supervisor. You will be the primary contact for customers from the first call through repair completion and invoicing, review repair orders and quotes, and help ensure safety, accuracy, and timely billing.

This role requires strong communication, mechanical understanding, and the ability to lead a team in a dynamic field

Qualifications

• Education: High school diploma or GED; 1+ years related experience preferred.
• Experience coordinating mobile service teams and schedules.
• Ability to manage repair orders, quotes, and invoicing.

Responsibilities

• Schedule mobile technicians based on safety, urgency, location, skill, parts, and customer needs.
• Serve as main contact for customers from the first call through repair completion and invoicing.
• Monitor routes, job progress, technician needs, and schedule changes throughout the day.
• Use industry and mechanical knowledge to ask the right questions, support basic troubleshooting, and help prepare accurate work scopes and quotes.
• Create, review, and close repair orders. Confirm labor, parts, notes, inspections, PMs, DOT forms, warranty details, and approvals are complete and accurate.
• Coordinate with Parts, Service, Warranty, Sales, and customers to increase throughput.
• Review completed work before billing and help prevent missed charges and rework.
• Support safe work practices, quality checks, customer follow-up, and continuous improvement.
• Help coach technicians on communication, paperwork, time use, and company standards. Raise concerns to the Supervisor when needed.
• Lead the daily mobile service operation when the Supervisor is out. Make routine operating decisions, assign work, handle customer or technician issues, and provide a clear handoff when the Supervisor returns.
• Learn the Supervisor’s key duties, measures, meeting routines, and financial drivers. Be prepared to take on more leadership responsibility as the team grows.
• Live our Faith, Service, and Family values and follow all company policies, procedures, and safety standards.
• Perform other duties as needed.

Skills

Heavy-duty trailers

Mobile repair experience

Dispatch coordination

Customer service

Bills & invoicing

Karmak Fusion DMS

Education

High school diploma or GED

Job description

Utility Keystone in Manheim, PA is seeking a Mobile Service Coordinator to oversee daily operations, dispatch technicians, and act as second in command to the Mobile Service Supervisor. You will be the primary contact for customers from the first call through repair completion and invoicing, review repair orders and quotes, and help ensure safety, accuracy, and timely billing.

This role requires strong communication, mechanical understanding, and the ability to lead a team in a dynamic field