Service Advisor

Rush Enterprises, Inc; Lowell (AR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K

Stock purchase plan

Performance incentives

Training and advancement opportunities

Job summary

Rush Truck Centers is part of Rush Enterprises, Inc., and seeks a Service Advisor for our dealership service department. The role focuses on selling and scheduling needed service work for commercial trucks and equipment.

You will gather customer details, perform on-site diagnostics with J-Pro, prepare repair orders, and explain costs and timelines. A CDL and service experience help you excel and advance within the network.

Qualifications

• High school diploma or GED.
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics, print report, refer to service history, and recommend additional needed service.
• Advise customers on care of vehicles and maintenance per manufacturer specs.
• Write up vehicle problems clearly on a service input card and obtain customer signatures.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish customer payment method and obtain credit approval if necessary.
• Create repair orders, secure signatures, and monitor progress with customers.

Skills

Service experience

Communication

Customer handling

Education

High school diploma or GED

Tools

J-Pro diagnostics

Repair order system

Job description

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits:

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications:

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $60,000.00/Yr.

Maximum Pay Rate

USD $80,000.00/Yr.