Mobile Sales Pro — Tech Demos & Customer Care

T-Mobile; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Health insurance

Dental

Vision

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations in New York. You will help customers with technology and service needs, demonstrate products, and provide personalized solutions in a fast-paced store environment.

Role emphasizes customer service, sales proficiency, and use of digital tools to explain network benefits. Training is provided, with opportunities for performance-based incentives and stock grants for all employees.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

18+ eligibility

Work authorization

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to support retail operations in New York. You will help customers with technology and service needs, demonstrate products, and provide personalized solutions in a fast-paced store environment.

Role emphasizes customer service, sales proficiency, and use of digital tools to explain network benefits. Training is provided, with opportunities for performance-based incentives and stock grants for all employees.