Mobile Sales Pro: Tech & Customer Solutions

T-MOBILE USA, Inc.; Fair Oaks (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices in a fast-paced setting.

You’ll build product knowledge, demonstrate network coverage and plan features, and help customers across their shopping journey while completing required training. The role includes base pay, training pay during onboarding, and eligibility for an annual stock grant plus an incentive program.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a Retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices in a fast-paced setting.

You’ll build product knowledge, demonstrate network coverage and plan features, and help customers across their shopping journey while completing required training. The role includes base pay, training pay during onboarding, and eligibility for an annual stock grant plus an incentive program.