Mobile Sales & Customer Experience Pro

T-Mobile; Kansas City (MO); On-site; USD 55,104,000 - 71,635,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Paid Time Off

Job summary

T-Mobile is seeking a Store-in-Store Mobile Associate in a high-traffic retail setting. You will educate customers, demonstrate products, and connect with clients to drive satisfaction and loyalty.

You will complete comprehensive training, learn products and processes, and participate in store operations. The role emphasizes customer service excellence and proactive sales activity to meet company goals.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Proactively engages with a broad range of customers in a high-traffic retail environment. Uses digital tools, educates customers, and showcases value of T-Mobile benefits.
• Complete training on store-in-store experience, new skills, products, and processes; learn systems and resources; participate in knowledge sharing and store operations.
• Commit to exceptional service, build rapport and loyalty, attract potential customers, and follow up to drive sales and referrals.

Skills

Customer Service

Sales

Communication

Relationship Building

Product Knowledge

Leadership

Coaching

Customer Education

Sales Techniques

Consultative Selling

Customer Engagement

Customer Referrals

Sales Prospecting

Customer Needs Identification

Customer Satisfaction

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile is seeking a Store-in-Store Mobile Associate in a high-traffic retail setting. You will educate customers, demonstrate products, and connect with clients to drive satisfaction and loyalty.

You will complete comprehensive training, learn products and processes, and participate in store operations. The role emphasizes customer service excellence and proactive sales activity to meet company goals.