Mobile Sales Apprentice: Learn, Sell, Grow in Tech

T-Mobile; Village of Patchogue (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Stock grants

401(k)

Employee stock purchase plan

Paid time off

Health insurance

Annual stock grant

Job summary

T-Mobile is hiring a Mobile Associate in Patchogue, NY to join our Retail Team of Experts. You will engage customers in-store, demonstrate devices and services, and help tailor solutions that fit their needs.

As a learning role, you’ll complete new-employee training and grow toward Mobile Expert. Excellent communication and a passion for technology will help you deliver a world-class experience in a fast-paced setting.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. Required

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment.

Skills

Customer service mindset

Sales-driven

Team collaboration

Adaptability

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate in Patchogue, NY to join our Retail Team of Experts. You will engage customers in-store, demonstrate devices and services, and help tailor solutions that fit their needs.

As a learning role, you’ll complete new-employee training and grow toward Mobile Expert. Excellent communication and a passion for technology will help you deliver a world-class experience in a fast-paced setting.