Mobile Retail Specialist – Customer Tech & Sales

T-Mobile; Saint Paul (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. in Minnesota seeks a Mobile Associate to support retail operations by helping customers and guiding their device and service needs in a fast-paced store environment.

You will build proficiency in customer service and sales, using digital tools to demonstrate coverage and benefits, complete training, and contribute to a seamless customer experience while growing your career with one of the leading wireless providers.

Qualifications

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Change Agility

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. in Minnesota seeks a Mobile Associate to support retail operations by helping customers and guiding their device and service needs in a fast-paced store environment.

You will build proficiency in customer service and sales, using digital tools to demonstrate coverage and benefits, complete training, and contribute to a seamless customer experience while growing your career with one of the leading wireless providers.