Mobile HVAC Service Leader

YDU JC Air Cond & Ref Inc.- Dubai; Memphis (TN); On-site; USD 89,000 - 150,000; Full time

Job summary

Johnson Controls in Memphis is seeking a seasoned service leader to manage a truck-based HVAC service business, driving labor and material revenue, margin, and asset performance while maintaining focus on safety and customer outcomes.

You will lead the Service Team, forecast workloads, develop staff, and collaborate with stakeholders to deliver reliable service and a superior customer experience across operational activities.

Qualifications

• College degree or an equivalent combination of education and experience.
• Minimum of 10 years of experience in the HVAC field.
• Strong verbal and written communication with internal and external customers.
• Ability to manage multiple priorities with tact, cooperation, persistence, and sound judgment.
• Strong organizational and time management skills with the ability to adapt as priorities and objectives change.
• Comfort working independently and as part of a team while taking ownership of issues and resolutions.
• Strong computer skills in a Microsoft Office environment.
• Experience using service management software and financial accounting systems.
• Ability to positively represent Johnson Controls and communicate effectively with people at different technical levels.

Responsibilities

• Manage the truck-based service business to grow labor and material revenue, gross margin, and service asset performance.
• Set, track, and achieve goals for team growth, productivity, quality, and profitability.
• Lead the Service Team to ensure consistent service delivery and strong customer experience.
• Support warranty-related issue closure and drive effective issue resolution with customers.
• Maintain customer relationships and identify opportunities for additional work, including change orders.
• Support monthly forecasting and manage overhead accounts with accuracy and accountability.
• Plan labor needs, maintain optimal staffing levels, and recruit, hire, develop, and retain team members.
• Partner with direct reports and Team Technical Leads on development plans, performance expectations, and performance reviews.
• Approve timesheets and ensure pre-job checklists, daily debriefing, and monthly Near Misses are completed on time.
• Manage bookings, Accounts Payables, Accounts Receivable, and other operational tasks tied to service performance.
• Take responsibility for safety performance and program compliance.
• Build long-term relationships with contractors, clients, consultants, and subcontractors.

Skills

Leadership

Communication

Prioritization

Time management

Independence

Microsoft Office

Service management software

Financial systems

Education

College degree or equivalent

Bachelor's degree in a technical field

Tools

Microsoft Office

Service management software

Financial accounting systems

Job description

Johnson Controls in Memphis is seeking a seasoned service leader to manage a truck-based HVAC service business, driving labor and material revenue, margin, and asset performance while maintaining focus on safety and customer outcomes.

You will lead the Service Team, forecast workloads, develop staff, and collaborate with stakeholders to deliver reliable service and a superior customer experience across operational activities.